Managed Services (MSP)
We become your IT department. With our Managed Services model, we manage your entire technology infrastructure under a fixed monthly contract.
The MSP (Managed Service Provider) model has two structural advantages: predictable costs (fixed monthly fee, no surprise invoices for incidents) and aligned incentives (we win when your infrastructure is stable, not when it fails). For many SMEs, it's the most cost-effective way to have an IT capability comparable to that of much larger companies.
What's included?
- Comprehensive management of servers, networks, security, and technical support.
- Proactive 24/7 monitoring with incident prevention.
- Fixed monthly rate with defined SLA and management reports.
- Preventive maintenance, updates, and scheduled patching.
- License management, inventory, and equipment lifecycle.
- Monthly executive reports and quarterly strategic reviews.
Ideal for
Companies without an in-house IT team or with one person who's overwhelmed, organizations where IT is important but not the core of the business and outsourcing makes sense, businesses with multiple branches that need centralized management, and companies that want predictable technology costs and aligned incentives with the provider serving them.
How we work
We start with an assessment of infrastructure, processes, and needs. We design the MSP plan according to size: how many users, how many servers, which critical services. We agree on SLA, communication channels, and a single point of contact. Once the contract is activated, we take over operations with monitoring tools (RMM), a ticketing system, and a knowledge base. We deliver reports monthly and review strategy with management quarterly to adjust priorities.
Frequently Asked Questions
What's the difference between MSP and simply having an outsourced technician?
An outsourced technician responds when you call them — reactive, with no proactive visibility. An MSP operates with continuous monitoring tools, documented processes, objective metrics, and accountability for the entire environment. With MSP, we're responsible for uptime, not just for answering calls. It's a change of model, not just of provider.
Does the monthly rate cover unlimited incidents?
Plans are designed with reasonable limits ("supported users," "managed servers," "included project hours"). Incidents within scope carry no additional cost — that's the essence of MSP. Larger projects (e.g., migrating an app to the cloud) are quoted separately because they fall outside the scope of daily operations. We define this clearly in the contract to avoid ambiguity.
What happens if I decide to bring IT back in-house?
Throughout the contract, we maintain complete documentation, written procedures, and version-controlled configurations. If at any point you decide to bring the function in-house, the handover is orderly: inventory, access credentials, runbooks, lessons learned. We support the transition during an agreed period. Our interest is for the relationship to work based on results, not lock-in.