Administration & Monitoring
We operate your servers continuously with 24/7 monitoring, scheduled patching, incident response, and monthly reports so your team can focus on the business.
A server needs continuous care: security updates, disk space monitoring, log rotation, backup validation, certificate review, fine-tuning of performance. Without a clear owner, these tasks get postponed until something breaks. With professional administration, the server is always green and incidents are detected before they affect users.
What's included?
- 24/7 monitoring of CPU, RAM, disk, network, services, and business metrics.
- Security updates, system patches, and preventive maintenance.
- Backup management and validation with periodic restoration tests.
- Incident response according to the contracted SLA, with escalation to specialists.
- Ongoing hardening and quarterly configuration reviews.
- Monthly reports covering uptime, incidents, capacity, and recommendations.
Ideal for
Companies that have servers in production but lack a dedicated sysadmin, development teams that don't want to be distracted by infrastructure operations, and businesses that have internal IT but want to outsource 24/7 monitoring and operations while their internal team focuses on strategic projects.
How we work
We start with an initial technical onboarding: inventory review, current status assessment, risk identification, and definition of custom alert thresholds. From there, we operate with documented playbooks, agreed maintenance windows, and a direct communication channel. Every month we send an executive report: how much uptime? what incidents? what do we recommend doing? Our goal is to prevent problems, not put out fires.
Frequently Asked Questions
How do you guarantee the availability SLA?
The SLA depends on the architecture: a single server without redundancy physically cannot guarantee 99.99% uptime. For demanding SLAs, we design for high availability (redundancy, load balancing, failover). What we always guarantee is the incident response time according to the contracted plan — from "next business day" to "15 minutes on 24/7 on-call."
Do you need permanent root access to our servers?
We prefer access with elevatable privileges (sudo with MFA) instead of permanent root access. All access is logged in audit trails. In more sensitive environments, we work with a dedicated bastion host or Just-in-Time access with approval — whatever best fits your internal controls.
What happens if we have a critical incident in the middle of the night?
With 24/7 on-call plans, critical alerts trigger calls to on-call staff who respond within minutes. Standard plans handle critical issues during extended hours (6 AM - 10 PM) and non-critical issues during regular business hours. We clearly define what counts as "critical" from day one so there are no surprises.