Enterprise Networks

Cisco is the enterprise standard, but its price is justified when you need certain features or regulatory compliance. MikroTik offers 90% of the functionality at 30% of the price, excellent for SMBs. Ubiquiti shines in enterprise WiFi and mid-sized networks with a friendly UI. We advise you based on your case, without pushing brands that don't fit.

For major changes (core migration, topology change), we coordinate maintenance windows outside business hours. For minor adjustments (adding a VLAN, updating an ACL), it's done live without affecting users. Always with a rollback plan in case something doesn't go as expected.

Yes. We create administrative accounts for your IT team with role-based permissions, document the common commands they'll need, and train them on the topology. If you prefer, we also offer ongoing support for future changes under a monthly plan.

It depends on the area, obstacles and user density. As a reference: an average open office needs 1 AP for every 80-120 m². With many walls or users on simultaneous video calls, more are needed. The site survey calculates this precisely before quoting, to avoid undersizing or overselling.

Without roaming, your laptop "sticks" to the first AP it connected to even as you move away. Result: weak signal, dropped video calls. With seamless roaming (properly configured 802.11r/k/v), the device automatically switches to the nearest AP without losing the connection. A huge difference for people who move around the office.

Yes. We create an isolated SSID for guests with a captive portal (welcome page with terms of use), per-device bandwidth limits, session time limits and full isolation from the internal network. Optionally, authentication via SMS, corporate email or a front-desk code.

A traditional firewall filters by IP/port. An NGFW inspects traffic content: it detects applications (not just ports), identifies malware in real time, filters malicious URLs, and applies per-user policies (with AD/LDAP integration). The difference is huge for detecting modern threats that use common ports.

Yes. Modern segmentation is done with VLANs over existing cabling — a single manageable switch can separate 20 logical networks with no new cables. For more advanced cases we use identity-based microsegmentation (by user/device, not location), available in enterprise solutions.

Depends on the plan: basic plans alert on the next business day, plans with 24/7 coverage have on-call staff that respond within minutes for critical incidents. All alerts are logged in the ticketing system with full traceability for auditing.

They're ported to the new system. The current provider must release them and the new one takes them over — a regulated process. We coordinate the timing so there's no service interruption. Your customers keep calling the same number; only the infrastructure handling it changes.

For continuity during outages, we recommend two things: (1) a redundant link (a second connection from another ISP) with automatic failover, (2) failover to a GSM cellular line or call forwarding to mobile phones for critical calls. In the worst-case scenario, the system keeps working internally even if it temporarily loses connection to the outside.

It depends on volume and destinations. Companies with high local and international traffic typically cut their bill by 40-70%. ROI is usually between 6-18 months. We analyze your current bills to give you a concrete estimate before proposing the implementation.

We revoke access immediately from the central server — their certificate or credential becomes invalid even if the laptop is in someone else's hands. With MFA enabled, even if they had the certificate, they couldn't log in without the second factor. Standard process takes less than 5 minutes.

With modern protocols like WireGuard, the speed loss is minimal (2-5%). Using split tunneling, corporate traffic goes through the VPN and everything else (Netflix, social media) goes direct — without affecting your bandwidth. If they experience slowness, it's usually due to an undersized server, not the VPN itself.

Both options are valid. On-premise (enterprise router/firewall) gives you full control and minimal latency to your internal servers. Cloud (AWS Client VPN, Cloudflare Access, Tailscale) is easier to scale and maintain. We evaluate based on your current infrastructure, number of users, and location of resources.

Monitoring embedded in devices (a Cisco switch, for example) only sees that isolated device. A central monitoring platform correlates signals across your entire infrastructure: if an application goes down, is it the server, the database, the network, or an external service? That cross-cutting visibility saves hours of diagnosis on every incident.

It depends on the plan and the thresholds you define. Critical incidents (site down, service unreachable) are escalated 24/7 to whoever you designate. Lower-severity alerts (disk at 80%, elevated latency) are grouped into a summary for the next business day to avoid alert fatigue.

With plans that include management, our team takes action: initial diagnosis, communication with your team, remote mitigation actions, and coordination with vendors (ISP, manufacturers). Monitoring-only plans leave the action to your team, but with all the information needed to resolve it quickly.

Yes. We offer both options. The advantage of hiring us for installation is that the configuration is professional from day one, integrated with your infrastructure, and fully documented. But if you'd rather have your internal team do it, we'll sell you the equipment at the same price and provide pre-sales support.

For three reasons: (1) warranty — the equipment we sell comes with an official manufacturer warranty in Guatemala, not just the seller's; (2) support — if something doesn't work, we respond, not a generic chatbot; (3) advice — we help you avoid buying equipment that's oversized or incompatible with what you already have.

For high-volume models (basic APs, common managed switches, UPS units) we normally have local stock with delivery in 1-3 days. For specific enterprise equipment (high-end firewalls, core switches, custom servers) it's made to order with import lead times depending on the manufacturer. We're transparent about this in the quote.