IP Telephony / VoIP
We implement enterprise IP telephony systems that reduce communication costs and improve your team's connectivity.
Moving telephony to IP is one of the most cost-effective optimizations for an SME: the cost per extension drops to a fraction, remote employees are integrated as if they were in the office, and features that used to be enterprise-only (IVR, recording, call queues) become standard. The typical savings exceed the implementation cost within the first year.
What's included?
- Installation and configuration of IP PBX systems (Asterisk, FreePBX).
- Integration with existing systems and remote extensions for remote work.
- Call recording, IVR, call queues, and call reporting.
- CRM integration to identify who's calling and display their history.
- Connection to local and international SIP trunks at competitive rates.
- Porting of existing numbers from your current provider.
Ideal for
Companies with multiple branches that want free internal calls between locations, remote teams that need their corporate extension from home or while traveling, customer service centers that require call queues and IVR, and businesses with high traditional telephony bills who want to cut costs without losing professionalism.
How we work
We start with an inventory of current extensions, call volume, and critical features (are all calls recorded? how many simultaneous lines are needed?). We design the topology: on-premise PBX for full control, cloud for simplicity, or hybrid depending on the case. We port the numbers, configure the IVR, integrate with your CRM, and train the team. The cutover is planned during a low-activity window to minimize risk.
Frequently Asked Questions
What happens to the phone numbers we already have?
They're ported to the new system. The current provider must release them and the new one takes them over — a regulated process. We coordinate the timing so there's no service interruption. Your customers keep calling the same number; only the infrastructure handling it changes.
Does it work if the internet connection goes down?
For continuity during outages, we recommend two things: (1) a redundant link (a second connection from another ISP) with automatic failover, (2) failover to a GSM cellular line or call forwarding to mobile phones for critical calls. In the worst-case scenario, the system keeps working internally even if it temporarily loses connection to the outside.
How much will I save compared to traditional telephony?
It depends on volume and destinations. Companies with high local and international traffic typically cut their bill by 40-70%. ROI is usually between 6-18 months. We analyze your current bills to give you a concrete estimate before proposing the implementation.