Maintenance & Support
We ensure the continuous and optimal operation of your systems through specialized maintenance and technical support services.
Software that receives no maintenance degrades over time: libraries become outdated, vulnerabilities appear, minor bugs pile up, and one day something breaks with no clear explanation. Our maintenance service prevents that scenario with continuous, preventive work — not just reactive fixes.
What's included?
- Regular updates and security improvements.
- Fast incident resolution.
- Personalized and ongoing technical support.
- Security patches and monitoring of CVEs relevant to your stack.
- Bug fixes reported by users or detected through monitoring.
- Development of minor improvements and features within your contracted monthly hours.
Ideal for
Companies with software in production that need a clear point of responsibility for "what happens if it breaks on a Friday night," internal teams that don't want to dedicate a full-time developer to maintaining a single system, and organizations that prefer predictable fixed costs over per-incident billing.
How we work
We define a monthly plan with dedicated hours, a response SLA, and a clear communication channel (email, WhatsApp, ticketing system). At the start, we audit the software to identify risks (outdated dependencies, known vulnerabilities, latent bugs) and prioritize preventive work. Monthly reports cover what was done, what was detected, and what we recommend going forward.
Frequently Asked Questions
Do you maintain software you didn't develop?
Yes, with a prior audit to understand the code, document the architecture, and assess risks. Sometimes we find serious technical debt that requires initial work before entering the regular monthly plan. We're transparent about the scope before you commit.
What happens if I use up all the hours in a month?
You have three options: (1) contract additional hours at the same rate, (2) prioritize which work to postpone to the following month, (3) upgrade to a larger plan if usage is sustained. Always with notice before generating unforeseen costs — no surprise invoices.
Does it include hosting and monitoring?
Hosting is quoted separately since it depends on your stack and cloud provider. Basic monitoring (uptime, errors, alerts) is included in the plan. Advanced monitoring (APM, distributed tracing, centralized logs) is added as needed with tools like Datadog, Sentry, or an open-source stack.