Custom Software

Yes, that's the most recommended path. We define a minimum viable scope to validate with real users, and iterate features from there based on impact. Innovasole de Centroamérica followed this route, and its platform now cuts operating costs by 40%.

The code and all its dependencies live in a repository you own (GitHub, GitLab, or whichever you prefer). Your company owns the product and can keep evolving it with any developer. There's no forced dependency on us.

We can handle deployment on the infrastructure of your choice (AWS, Google Cloud, DigitalOcean, your own VPS) and offer monthly maintenance plans with a response time under 2 hours during business hours. Your own team can also take it over, since we document the entire deployment process.

It depends on two factors: do you need deep system APIs (Bluetooth, NFC, advanced camera)? Native. Do you need to launch quickly on Android and iOS with a limited budget? Hybrid (Flutter or React Native). We evaluate this with you in the initial proposal, weighing the pros and cons for your specific case.

Yes. We manage the Google Play Console and Apple Developer Program accounts, prepare screenshots, ASO-friendly descriptions, privacy policy, and go through the review process. We also renew certificates and handle rejections if Apple/Google requests changes.

Yes. The code stays in your own repository with CI/CD pipelines configured to generate builds automatically. We document the entire release process and train your team so they can publish updates, or, if you prefer, we can keep doing it for you under a maintenance plan.

For local GTQ payments we recommend Visanet and Neonet (local cards, 3D Secure). For international USD payments, Stripe and PayPal are the smoothest. We integrate all three in parallel so the customer can choose — this increases conversion without penalizing UX.

If you already have an inventory system (ERP, point of sale, spreadsheet), we connect it via API or scheduled sync. If not, the e-commerce store can be the single source of truth. We also integrate with Meta Commerce Manager to sync your catalog on Instagram and Facebook.

It includes technical SEO (indexable structure, Product schema, optimized meta tags, load speed, automatic sitemap). Sustained organic ranking requires content and domain authority over time — we deliver the technical foundation so that work pays off. If you want ongoing content SEO, we have a separate digital marketing service.

We monitor API versions and schedule updates before they are deprecated. For integrations under a maintenance plan, this work is included. For one-time implementation projects, we document the breaking points and train your team to handle them.

Yes. We integrate with authorized FEL certifiers (G4S, InfileFEL, and others) for automatic invoice issuance from your ERP, POS, or online store. We also connect with the SAT API for NIT lookups and tax validation.

Credentials live in a secrets manager (AWS Secrets Manager, HashiCorp Vault, or encrypted environment variables depending on the environment), never hardcoded in code or repositories. Periodic rotation, least-privilege principle, and access logging for auditing.

It depends on what percentage of your processes are standard vs. unique. If it's 80/20 standard, a customized ERP makes sense. If you have very particular processes (clinical operations, specialized logistics, a complex B2B model), a custom system gives you more control and lower long-term cost. We evaluate this together in the initial proposal.

We prioritize getting a first module into production within the first few weeks of the project. The complete system is built in iterations — you never wait a year to start using it. Each delivery is fully functional and adds value on its own.

We migrate data from current systems or spreadsheets to the new system. We validate consistency with your team before the cutover. If it makes sense, we keep the old system in read-only mode during the transition for historical queries, while all new work moves to the custom system.

It depends on the case. For tasks requiring deep reasoning or complex rules, Claude or GPT-4 perform better. For fast responses at high volume, smaller models (GPT-4o-mini, Llama, Gemini Flash) are more cost-efficient. For highly sensitive data, self-hosted open-source models. We choose based on your balance of quality, cost, and privacy.

Yes. We use a RAG (Retrieval Augmented Generation) architecture: the bot queries your knowledge base, manuals, or systems before responding, and cites the source. If it can't find the information, it escalates to a human instead of making something up. This reduces hallucinations to nearly zero.

We connect via the official WhatsApp Business API (through verified providers like Twilio, 360dialog, or Meta directly). The bot can send proactive messages, approved templates, automatic replies, and hand off to human agents when needed. We manage the number verification process and initial setup.

Yes, in most cases. We audit the heaviest queries, review indexes, partitioning, N+1 queries, and engine configuration. Often, specific tweaks improve performance 5-10x without switching databases. If the audit shows that migrating or scaling makes more sense, we'll propose it with evidence.

It depends on budget and use case. Metabase is open-source and performs well for SMBs. Power BI integrates naturally with Microsoft 365. Grafana shines for real-time operational metrics. For unique cases, we build custom dashboards with web technologies (React + charting libraries). We'll evaluate this with you in the proposal.

We automate ingestion with ETL pipelines that run at the frequency you need: real time (CDC, webhooks), every 15 minutes, hourly, or daily. The dashboard always shows the latest version with no manual intervention. We also set up alerts when a KPI falls outside the expected range.

Yes, with a prior audit to understand the code, document the architecture, and assess risks. Sometimes we find serious technical debt that requires initial work before entering the regular monthly plan. We're transparent about the scope before you commit.

You have three options: (1) contract additional hours at the same rate, (2) prioritize which work to postpone to the following month, (3) upgrade to a larger plan if usage is sustained. Always with notice before generating unforeseen costs — no surprise invoices.

Hosting is quoted separately since it depends on your stack and cloud provider. Basic monitoring (uptime, errors, alerts) is included in the plan. Advanced monitoring (APM, distributed tracing, centralized logs) is added as needed with tools like Datadog, Sentry, or an open-source stack.