Chatbots & Artificial Intelligence
We implement intelligent chatbots and AI solutions that automate customer service, optimize internal processes, and enhance your business's user experience.
Modern chatbots are not the rigid decision trees of 5 years ago. With large language models (LLMs) built in, they understand context, hold long conversations, and can query your own data to respond accurately. When well designed, they take the repeat questions — hours, order status, requirements — and leave your team the ones that actually need a person.
What's included?
- Chatbots for websites, WhatsApp Business, and social media.
- Natural language processing for intelligent, contextual responses.
- AI-powered workflow and repetitive task automation.
- Training on your internal documentation (RAG over your own data).
- Handoff to a human agent when the bot can't resolve a request.
- Conversation analytics to identify continuous improvements.
Ideal for
Businesses with a high volume of repetitive inquiries (FAQs, order status, scheduling), sales teams that want to qualify leads before human contact, e-commerce businesses looking for conversational shopping assistants, and organizations that manage a lot of internal documentation and want a "chat with your PDFs" experience for their team.
How we work
We first map out the conversations a human currently handles: which questions make up 80% of the volume, which answers are standard, and which cases require judgment. We build the bot against those frequent cases, test it internally with your team, measure accuracy, and expand its scope. We integrate it with your CRM, your knowledge base, and your systems so it responds with up-to-date information, not hallucinations.
Frequently asked questions
Do you use GPT, Claude, or another model?
It depends on the case. For tasks requiring deep reasoning or complex rules, Claude or GPT-4 perform better. For fast responses at high volume, smaller models (GPT-4o-mini, Llama, Gemini Flash) are more cost-efficient. For highly sensitive data, self-hosted open-source models. We choose based on your balance of quality, cost, and privacy.
Can it respond with our internal information without making things up?
Yes. We use a RAG (Retrieval Augmented Generation) architecture: the bot queries your knowledge base, manuals, or systems before responding, and cites the source. If it can't find the information, it escalates to a human instead of making something up. We would rather it says "I don't know, let me pass you to someone" than invent an answer.
How do I integrate the bot with WhatsApp Business?
We connect via the official WhatsApp Business API (through verified providers like Twilio, 360dialog, or Meta directly). The bot can send proactive messages, approved templates, automatic replies, and hand off to human agents when needed. We manage the number verification process and initial setup.